Annews24, Carrefour has collaborated with Qatar Postal Services Company (Qatar Post) to facilitate Carrefour’s Valley Trolley service, the service started after signing of an agreement that took place a month ago. All MyCLUB members that spend a minimum of QR250 at Carrefour City Center Doha can receiver their deliveries free of charge.
Once a customer completes their purchase, they can go to the dedicated Valet Trolley counter, provide their exact address as per their ‘Inwani’ details, choose a one-hour delivery window from the six available time slots and pay for their items. The Carrefour team accordingly packs and stores the goods in a chilled room until the time of delivery where the items will be loaded into refrigerated trucks so that all perishable items remain fresh during transit.
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Customers will receive an SMS with delivery details after making the payment. As a reminder, another SMS will follow 20 minutes prior to delivery. If customers wish to follow up or reschedule, they can also call 5517 9105, seven days a week from 9am to 7pm. Since the service started 950 deliveries have been made so far.
“We are happy to provide Carrefour with a state-of-the-art service, which will enhance the shopping and delivery experience. Qatar Post’s mission is to provide best-in-class service for all people living in Qatar and our partnership with Carrefour in Qatar,” said Faleh Mohamed al-Nuaimi, Qatar Post chairman and managing director.
Laurent Hausknecht, country manager of Carrefour Qatar, added: “At Carrefour, we’re constantly looking to introduce innovative products and services for the benefit of our customers.
The Valet Trolley is positively received by shoppers, as it enables a seamless experience that also saves their time. We are pleased with the number of users so far and look forward to serving more in due course.”